- Customer Data
- Guide to using Respond
- Inbox Filtering
- Forms for Service
- Workflow States
- Bulk Changes
- Scheduled Replies
- Message Templates
- Finding Conversations
- Customer Profiles
- Grouped Messages
- Automation Rules
- Redact Messages
- Routing Customer Replies
- Chatbot User API
- Troubleshooting Respond
- Interact with Comments/Tweets
- Adobe Campaign
- Amazon S3
- Campaign Monitor
- Facebook Ads
- Google Display & Video 360 (DV360)
- Google Ads
- InMoment (formerly MaritzCX)
- Instagram Ads
- Offline Conversions [beta]
- Pinterest Ads
- Retention Science (ReSci)
- Salesforce Marketing Cloud
- Snapchat Ads
- Swift Digital
- TikTok Ads
- Twitter Ads
Enrich your customer profiles with Experian data
This article gives you an introductory understanding of Experian ConsumerView and Mosaic data within Lexer. With 3rd Party datasets like Experian, the minimum level of data needed to effectively match records together differs for AU and US markets. For AU customers only a mobile number and/or email address is required, but for US customers a full address and/or email is required.
3rd party data with Lexer
Lexer’s CDP not only allows you to load your own 1st party data but also enables you to quickly turn on additional datasets to enrich your customer data.
Who is Experian?
Experian is a global data aggregator and consumer credit reporting agency. They provide data and analytical tools to help businesses better understand and engage with their customers. Two of their products we’ll talk about in this article are ConsumerView and Mosaic.
What is ConsumerView?
ConsumerView is Experian’s marketing database of consumers around the world. It contains demographic, self-reported, life event, aggregated auto, aggregated credit, direct response, and property and mortgage information.
Data points included in ConsumerView are:
- Name, address, phone, mobile, email, digital identity
- Detailed demographics and segments
- Transaction and purchasing measures
- Digital behavior and channel usage
- Life events and purchasing triggers
Within Lexer, 1st party data can be unified to ConsumerView data to further enrich your dataset and help fill in the blanks.
What is Mosaic?
Mosaic is a powerful household-based consumer lifestyle segmentation product that enables you to quickly segment and understand characteristics of your customer database. Lexer currently supports Mosaic Australia and Mosaic USA.
Experian’s Mosaic Australia is a household-based consumer lifestyle segmentation system that classifies all Australian households and neighborhoods into 49 unique types and 13 overarching groups.
The 13 groups are:
Independence and Careers
New Homes and Hopes
Books and Boots
Learn more about Experian Mosaic Australia.
Experian’s Mosaic USA is a household-based consumer lifestyle segmentation system that classifies all U.S. households and neighborhoods into 71 unique types and 19 overarching groups, providing a 360-degree view of consumers’ choices, preferences, and habits.
The 19 groups are:
Booming with Confidence
Young, City Solos
Middle-class Melting Pot
Blue Sky Boomers
Families in Motion
Singles and Starters
Golden Year Guardians
Learn more about Experian Mosaic USA.
Experian ConsumerView and Lexer
Within Lexer Segment you can access a suite of attributes derived from ConsumerView. Using deterministic matching, Lexer is able to unify your 1st party data to ConsumerView profiles, using linkage data such as email addresses, or mobile numbers.
Once unified, you can quickly leverage the enriched data source to better understand and target your customers. One common benefit of a unified dataset is the fleshing out of gender attributes to your customer database.
Experian Mosaic and Lexer
Mosaic is an out of the box customer segmentation tool you can use to quickly and effectively segment your customers. They appear as an attribute within the platform and can give you immediate insights on the make up and preferences of your customers.
How can I access Experian ConsumerView & Mosaic?
If you’d like to gain access to Experian’s ConsumerView or Mosaic profiles get in contact with your Lexer Success Manager.