- Data in Lexer's CDP
- Lexer's Attributes
- Attribute Value Types
- Data Source - CRM
- Data Source - Transactions
- Data Source - Email
- Attributes - Personal
- Attributes - Retail
- Attributes - Inferred Gender
- Attributes - Predictive Model
- Attributes - Email
- Attributes - Activate
- Partner Data - Experian
- Partner Data - Mastercard
- Partner Data - Roy Morgan
- GDPR/CCPA Requests
- Upload Data Files
- File Upload API
- Data Provision & Schemas
- Customer Data
- Guide to using Respond
- Inbox Filtering
- Forms for Service
- Workflow States
- Bulk Changes
- Scheduled Replies
- Message Templates
- Finding Conversations
- Customer Profiles
- Grouped Messages
- Automation Rules
- Redact Messages
- Routing Customer Replies
- Chatbot User API
- Troubleshooting Respond
- Interact with Comments/Tweets
- Adobe Campaign
- Amazon S3
- Campaign Monitor
- Cheetah Digital
- Facebook Ads
- Google Display & Video 360
- Google Ads
- InMoment (formerly MaritzCX)
- Instagram Ads
- Offline Conversions [beta]
- Pinterest Ads
- Retention Science (ReSci)
- Salesforce Marketing Cloud
- Snapchat Ads
- Swift Digital
- TikTok Ads
- Twitter Ads
Connect your Mailchimp account with Lexer
You can connect your Mailchimp account with Lexer, this will permit Lexer to import your contacts from Mailchimp as enriched Profiles as well as create and update contact email lists.
Benefits of a Mailchimp integration
- Import your contacts as enriched profiles
- Send customer email lists for marketing campaigns
How do I integrate my account?
Select the Mailchimp tile, click Integrate Mailchimp, and enter your MailChimp credentials to login.
What is a Mailchimp activation?
A Mailchimp activation allows you to securely send customer data from Lexer to Mailchimp, and update existing audiences with tags for email campaigns.
The activation permits you to only update existing audiences within Mailchimp. We update these audiences by doing one or more of the following actions:
- Add a tag to a record
- Remove a tag from a record
- Add a new record to an audience
- Update existing merge fields (we can see a maximum of 50 merge fields per audience contact Lexer Support if your audience has more)
This activation does not do any of the following:
- Create new audiences in MailChimp
- Delete audiences in MailChimp
- Remove records from audiences
- Unsubscribe users from audiences
- Unsubscribe users in any capacity
- Create new merge fields on audiences
Audience (formerly lists)
An audience in Mailchimp is a collection of customers and the information you have on them. Best practice would call for fewer audiences within your Mailchimp account, as you get charged for every record in every audience.
A tag is applied to a customer record within an audience. It enables you to segment an audience, and then activate on that segment. When you activate an audience from Lexer, the audience name will become your tag.
A dynamic field that contains data unique to individual customers. This could be their first/last name, mobile number, loyalty ID, or loyalty balance to name a few. These are used in Mailchimp templates to allow for greater personalization in an email.
How do I activate to Mailchimp?
Before you get started, make sure you’ve done the following:
- Integrated a Mailchimp account with Lexer
- Created an activation to Mailchimp in Lexer Activate (contact Lexer Support if not)
- Built your Segment/s in Lexer Segment
Sending your Segment to Mailchimp
When you’re ready to send your Segment to Mailchimp, navigate to Lexer Activate.
- Click Activate New Audience to get started
- Select the appropriate Mailchimp account for this activation
- Add your Segment
- Update the audience name, and select which list to update in Mailchimp
- Check the appropriate list action - in most cases you’ll just want to maintain your list
- Choose which attributes you want to send to Mailchimp
- Select to append an attribute that will allow you to query the performance of this activation in Segment
- Agree to terms, and click Send Audience
Set and forget – auto-updating audiences
Lexer Activate permits you to automatically update your lists within Mailchimp. With this selected, Lexer will add or remove tags within lists in Mailchimp, as customers enter and leave your Segment. This is best suited for customer segments that receive regular emails outside of your standard marketing materials, such as high value customers.
Okay I’ve sent my audience, what next?
The moment your activation has been confirmed as sent in Activate, you’ll see records begin to update in Mailchimp. The list won’t be fully updated until after you receive a confirmation email from Lexer, to avise the activation has completed. With Mailchimp’s current API we are able to send approximately 25,000 records across per hour, you will see these update in Mailchimp in realtime.
When everything has arrived in Mailchimp, you’ll see your audience name from Activate is now a tag on your selected list. Later on, you’ll use this tag to target your Segment.
Create your Mailchimp Campaign
When you’re ready to send an email to your Segment, you’ll need to create a Campaign in Mailchimp.
Go to Campaigns, and click Create Campaign
This will open a dialog box, prompting you to select specifics for your campaign. The GIF below will step you through this part.
- From the dialog box, select Email
- Unless required, leave your email campaign set to Regular
- Name your campaign - make sure it’s instantly recognizable
- Now click Begin
Once you’ve created your campaign, you need to add the following:
Which list, and tags are we sending this email to?
Who are we saying the email is coming from?
What will the subject line of the email be?
What will the email design be?
Selecting your list and tags
Step 1 – To
- Select the list you wish to email
- Now select the tag within that list - remember this will be the name of your activation from Lexer
- Check this box, and specify the merge fields, if you’d like to include customer personalisation, like their first name
- Click Save
Step 2 – From
- Set the name of the person who the email is from, this could be an individual, a team, or an organization
- Set the email address this will be sent from
- Click Save
Step 3 – Subject
- Add a subject line for your email
- You can also include a line of preview text to accompany the subject line
- Click Save
Step 4 – Content
Choose which template makes sense for your campaign, or create a new one, and click Next. The next step is designing your email - Whatever you choose here will go out to your Segment.
- See a preview of your email here
- Drag and drop new content modules onto your email
- Set the colors, borders, padding etc
- You can share your working design with colleagues. Their comments and feedback will appear here
- Click Save & Close (note: this won’t send your email – that comes next).
Sending your email
Once you’ve completed these steps, you’ll see a green tick displayed next to each. Now you can either choose to schedule your email for a later date, or send now. It’s important to note that most campaigns cannot be unsent.
Take a deep breath, and push that big red button.