- Fundamentals
- Understand
- Engage
- Measure
-
Integrations
-
Marketing
- ActiveCampaign
- Adobe Campaign
- Amazon S3
- Braze
- Box+Dice
- Bronto
- Campaign Monitor
- Cordial
- Criteo
- Dotdigital
- Emarsys
- Facebook Ads
- Google Ads
- HubSpot
- InMoment (formerly MaritzCX)
- Instagram Ads
- Iterable
- Klaviyo
- Listrak
- LiveRamp
- Mailchimp
- MyGuestlist
- Offline Conversions [beta]
- Retention Science (ReSci)
- SailThru
- Salesforce Marketing Cloud
- Swift Digital
- Twitter Ads
- Vero
- Vision6
- Ecommerce
- Service
- Lexer Javascript Tag
- Other
-
Marketing
Troubleshooting Tech Issues
Your troubleshooting checklist to help self-diagnose tech problems
The information here is designed to help overcome any tech issues you're experiencing. Be sure to read over this checklist before diving deeper into the details of specific errors
First thing’s first - the Lexer platform works best when:
- Using Google Chrome. Check out our guide to choosing the right browser here
- You’ve recently cleared your cache
- You have recently restarted your computer
So, if things aren’t working the way they should, first:
- Check status.lexer.io for any known performance issues
- Refresh your browser, and/or restart your computer
- Clear your cache
- Try a different web browser
- Check to see if other websites and programs are working on your device
If you’ve checked all of these options from your list, below are some more specific solutions.
General troubleshooting - Access & Performance
Login issues |
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If you still require help, reach out to Lexer Support on the chat or by email, or by contacting your organization’s account administrator.
Be sure to also check out the article on Managing your account for more details.
Data not populating/ slow load times |
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General troubleshooting - Content
Missing Messages
No new content in appearing in the Inbox queue |
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Direct Messages aren’t loading, or you haven’t seen any new ones for a while |
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Content behaviour
Closed objects are appearing in your Inbox |
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I can’t respond to this user/message? |
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