Emergency Contact

What to do if you have an emergency, and need to contact the Lexer team

Emergency definition

An emergency means one of the following:

  • Service Outage: The Lexer service has been completely inaccessible for a period of at least 5 minutes
  • Data Breach: You are aware of, or have a reasonable suspicion that there has been, a data breach

Emergency Procedure

  • Check: status.lexer.io for updates. If the matter has been reported at status.lexer.io then rest assured the team are working to resolve the problem, and no further action is required on your part.
  • Data Breach: If the emergency is connected with a data breach, email security@lexer.io immediately with the subject line "POSSIBLE DATA BREACH".
  • Service Outage: If the emergency is connected with a service outage, email support@lexer.io immediately with the subject line "POSSIBLE SERVICE OUTAGE", or reach out on the chat below.
  • Contact: your nominated Success Manager by phone.

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