- Customer Data
Configure notifications to email you when new content is found.
You can choose to be notified when new results are found for your topic of interest or team workflow, choose the send frequency, and add team members as recipients. Here are some simple steps to setting up your notifications.
Create your Saved Dive
First you need to determine the criteria for your notification.
Notifications are defined using the Tier Filters in Listen. Check out our guide to Tier Filters for more information on how to configure this.
Once you’re happy with the content matching your search, simply save the dive and configure the notification in the column that appears to the right. Here you can set your notification frequency, notification type (email, or email & sms), and the recipients (add yourself, colleagues, or a Group).
When you're done, click Save.
You get to decide how often the notification should trigger:
Receive a notification as soon as a new object is found that matches the dive. Generally configured for high risk and low volume searches. Warning: this has the potential to become quite spammy!
Receive a notification at the beginning of each hour, with a summary of the objects created within that hour. If no objects are created in the last hour, no notification will be sent. Use this type if you required regular updates on a campaign or sensitive issue you’re monitoring.
Set up your notification to send a daily report at ‘x’ time. This will contain a summary of the objects matching your saved dive that were created in the last 24 hours. We’ve found that our users tend to set up daily 9am notifications, recapping activity from the previous day.
Our volume algorithm will compare the current volume of objects to the same time of day, same day of week for the last few months. If the current volume exceeds our defined threshold you will receive a notification. Our users tend to configure these types of notifications for broad mentions of their brand or competitors.
You can simply add yourself as the recipient, or also include other team members to receive these alerts.
If a notification is no longer relevant to someone in your team, you can simply remove them from the recipients list. Navigate to Listen, open the Saved Dive, remove their name from the recipients list, and save.