Respond to your customers on social and email channels in Lexer
An introduction to your service workflow tool
Learn how to filter your inbox results in Respond
Collect customer information to enable better service
A guide to the workflow states for conversations
Apply bulk changes to large groups of messages
Schedule a message to send at the right time
Quickly answer common questions with saved replies
How to find a customer conversation in Engage
Understand the customer behind the conversation in Respond
Learn how messages group in your inbox
Automate your inbox workflows with Rules. Rules allow you to automate inbox workflows to classify, assign and close messages.
Automatically reroute a customer reply to the right agent
Allow your chatbot to claim and close messages
Helpful tips for troubleshooting issues in Respond
How to interact with social post comments and tweets in Respond.
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