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    Respond

    Respond to your customers on social and email channels in Lexer

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  • ​Engage
  • ​Respond
  • Guide to using Respond

    An introduction to your service workflow tool

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    Inbox Filtering

    Learn how to filter your inbox results in Respond

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    Forms for Service

    Collect customer information to enable better service

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    Workflow States

    A guide to the workflow states for conversations

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    Bulk Changes

    Apply bulk changes to large groups of messages

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    Scheduled Replies

    Schedule a message to send at the right time

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    Message Templates

    Quickly answer common questions with saved replies

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    Finding Conversations

    How to find a customer conversation in Engage

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    Customer Profiles

    Understand the customer behind the conversation in Respond

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    Grouped Messages

    Learn how messages group in your inbox

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    Automation Rules

    Automate your inbox workflows with Rules. Rules allow you to automate inbox workflows to classify, assign and close messages.

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    Routing Customer Replies

    Automatically reroute a customer reply to the right agent

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    Chatbot User API

    Allow your chatbot to claim and close messages

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    Troubleshooting Respond

    Helpful tips for troubleshooting issues in Respond

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    Interact with Comments/Tweets

    How to interact with social post comments and tweets in Respond.

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