Engage

Engage with your customers online or offline in paid, owned and earned media

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Engage

Activate

Guide to using Activate

Send audiences to all your marketing and advertising channels

Ongoing Activations

Configure ongoing activations to update your audiences daily

Measurement Attributes

Keep track of your customer audiences.

CSV Exports

A guide to exporting your customer segments to CSV

Audience Splits

Understand the effectiveness of your campaigns, and impact of creative changes.

A/B Splits

Discover which of your campaigns is more effective using A/B splits.

Control Group Splits

Use control groups to measure your campaign

Troubleshooting Activate

Helpful tips for troubleshooting issues in Activate.

Guide to using Respond

An introduction to your service workflow tool

Inbox Filtering

Learn how to filter your inbox results in Respond

Forms for Service

Collect customer information to enable better service

Workflow States

A guide to the workflow states for conversations

Bulk Changes

Apply bulk changes to large groups of messages

Scheduled Replies

Schedule a message to send at the right time

Message Templates

Quickly answer common questions with saved replies

Finding Conversations

How to find a customer conversation in Engage

Customer Profiles

Understand the customer behind the conversation in Respond

Grouped Messages

Learn how messages group in your inbox

Automation Rules

Rules allow you to automate inbox workflows to classify, assign and close messages.

Redact Messages

Redact messages that contain sensitive customer information.

Routing Customer Replies

Automatically reroute a customer reply to the right agent

Chatbot User API

Allow your chatbot to claim and close messages

Troubleshooting Respond

Helpful tips for troubleshooting issues in Respond

Interact with Comments/Tweets

How to interact with social post comments and tweets in Respond.

Contact a Customer via Email

Send personalised 1-to-1 emails to your most valued customers.

Guide to using Schedule

Schedule your social posts to Twitter, Facebook and LinkedIn

Engage

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Activate

Respond

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Schedule

Activate

Guide to using Activate

Ongoing Activations

Measurement Attributes

CSV Exports

Audience Splits

A/B Splits

Control Group Splits

Troubleshooting Activate

Respond

Guide to using Respond

Inbox Filtering

Forms for Service

Workflow States

Bulk Changes

Scheduled Replies

Message Templates

Finding Conversations

Customer Profiles

Grouped Messages

Automation Rules

Redact Messages

Routing Customer Replies

Chatbot User API

Troubleshooting Respond

Interact with Comments/Tweets

Contact

Contact a Customer via Email

Schedule

Guide to using Schedule