GDPR and CCPA requests

GDPR and CCPA requests

In line with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you may receive requests from your customers to have their data removed from all systems and records you have access to. As Lexer is committed to achieving and maintaining the trust of our clients, we have processes in place — discussed in this article — for when you have a GDPR request from a customer.

You can read more about them, what GDPR/CCPA are, and our security and privacy controls in the article below.

What is the “right to be forgotten”?

If you’re already familiar with the GDPR/CCPA standards feel free to skip this paragraph, but for everyone else, GDPR/CCPA refers to a set of data protection and privacy laws that came into effect in 2018. In short, GDPR and CCPA have requirements to allow consumers to be “forgotten”. What this means is that consumers can remove permission from businesses to use their data. If you would like to learn more, you can read about it here.

How to submit delete requests for customers

When you have a GDPR request from a customer, follow these steps to process a deletion request (or access request) with Lexer:

  1. Email [email protected] and CC your Lexer Success Manager. In the email, confirm the customer’s identity details (email, customer ID) that you would like us to delete from the Lexer CDXP.
  2. Lexer will respond, confirming receipt of this request.
  3. Lexer will delete all information from your CDXP that relates to this customer.
  4. Lexer will respond, confirming that the request has been completed. We maintain a 7-day SLA for all GDPR/CCPA deletion requests. We also maintain a 15-day SLA for access requests.

Ensuring global privacy standards

Personal privacy is important and we here at Lexer are determined to ensure all global standards are met and our products and procedures comply with all data-related security regulations. We are committed to helping you with any and all GDPR/CCPA requests you receive, just follow the steps above and don’t hesitate to reach out to Lexer Support at [email protected] if you have any questions.