Respond

Let's dive into understanding Respond, a Lexer product that allows you to respond to conversations on social, email, and community platforms. The articles will guide you through how to use Respond, ways to manage your inbox, and tools to help message your customers.

In this section you'll find the following articles:

• Guide to using Respond
• Inbox filtering
• Ignored Senders
• Maximising customer communications with Respond
• Forms for service
• Workflow states
• Bulk changes
• Scheduled replies
• Message templates
• Finding conversations
• Customer Profiles
• Grouped messages
• Automation rules
• Redact messages
• Routing customer replies
• Chatbox user API
• Troubleshooting Respond
• Interact with comments/tweets