Release notes

June 2019

  • Audience Split: new feature in Activate to split your audiences before sending to destination. Learn more.
  • Reroute replies: new feature in Engage to reroute new replies to the last agent to respond. Learn more.
  • Live inbox: update to Engage inbox to automatically display new messages, removing the need to refresh.
  • Inbox sorting: updated sorting options to allow you to prioritize open cases first. Learn more.
  • Agent presence: new feature to display team members currently online. Learn more.
  • Approval workflow: updated to ensure approved responses are attributed to the trainee.
  • Cutomer wait & agent response time: updated to measure aggregate values using median instead of mean.
  • Respond button: updated to include ‘respond and close’ and ‘respond and follow-up’ options.
  • NPS report: added new ‘all forms’ filter to aggregate NPS metrics for multiple brands.

May 2019

  • Braze: added new integration to support activating to Braze. Learn more.
  • Emarsys: added new integration to support activating to Emarsys. Learn more.
  • Vero: added new integration to support activating to Vero. Learn more.
  • Grouped messages: update to Engage inbox to group multiple messages from a customer. Learn more.
  • Author search: improved the flexibility of the Author Name filter to broaden your query.
  • Activity date picker: updated date picker in Activity to support hourly filtering and preset date ranges.
  • Response metric: updated to count # of replies published instead of % of messages responded to.
  • Searchable date range: search for messages beyond 90 days back to March 1st 2019.

April 2019

  • Compare Tribes: released an improved version of Compare Tribes in Identify. Learn more.
  • Criteo: added new integration to support activating to Criteo. Learn more.
  • Campaign Monitor: added new integration to support activating to Campaign Monitor. Learn more.
  • Shopify: added new integration to support importing customer records from Shopify. Learn more.
  • Date attributes updated: date attributes now support more flexible date queries.
  • Date of birth form input: added a new date form component to improve usabilty of entering a date of birth.
  • Facebook Page monitoring: updated to give you the ability to add pages within Integrate. Learn more.

March 2019

  • Lexer Tag: new javascript tag to capture customer web behaviour. Learn more.
  • Khoros Community: added new integration to support managing your community forum. Learn more.

February 2019

  • Attribute comparison: new Identify feature to compare two attributes. Learn more.
  • Mailchimp: added new integration to support activating to Mailchimp. Learn more.

January 2019

  • Integrate: new improved area for you to manage and connect all of your integrations. Learn more.
  • Secure file upload: added new functionality to support drag and drop file upload. Learn more.
  • Instagram hashtags: updated support for monitoring #hashtags. Learn more.
  • Lexer Learn: relaunched our help desk that you’re reading right now!