Managing my account

Welcome to Lexer - we’re excited to have you join us on a journey to becoming a data rockstar!

So, where to start?

If you’re reading this, you may have already received an invitation by email to set up a Lexer account - you’re going to need one. If not, you will have been assigned someone to manage the administration of your company’s Lexer account. Make sure this person has:

  • Your first name and last name
  • Your work email address (you’ll use this to login)
  • Your mobile phone number (this will be used for two factor authentication)
  • Your role, and need for using the Lexer platform.

For example, if you’re in Marketing, and need to be able to generate reports; or if you’re in the Customer Service team, and need to be able to respond to your customers. If you’re not sure, have a chat with your team lead or Lexer Success Manager.

With this information, an account will be created for you, and you’ll be sent an email invitation. Follow the link in this email to activate your account.

Through this, you’ll be sent to the Lexer Hub, and prompted to create a password.

Setting up your Lexer password

At Lexer, we take security very seriously. We hold a tremendous amount of data, and need to make sure only trusted people like you have access to the data your company have provided us with, and sensitive content on your company’s social accounts.

To make sure that your data is secure, we’re going to need you to use a strong password.

What next?

Your account is all set up, and you would have already been granted permission to the areas and functions within the Lexer platform that you’ll need to do your job.

So head over to clients.lexer.io, log in, and let’s get started!

Need to reset your password?

Go to clients.lexer.io and click on Forgotten Password. From here you’ll be prompted to enter your email address. This must be the email address your used to create your account. Hit Send Reset Email, and you’ll be sent a new email with a link to reset your password.

Once you receive this email, follow the link, enter a new password, and confirm as prompted.