Troubleshooting Outbox

This page is dedicated to helping you troubleshoot any errors you may be experiencing in the Outbox. If your problems are not specific to the Outbox product, be sure to read over the fundamental troubleshooting checklist.

Troubleshooting for Outbox

Trouble posting content

Image too large

To upload an image for posting with the Outbox, you’ll need to post content fitting the dimensions correct to the channel you’re posting on.

  • Twitter limits file sizes at 5mb.
  • Facebook limits file sizes at 100mb.
  • Instagram forces images to a width of 1080 pixels, or an aspect ratio between 1.91:1 and 4:5, and allows for 3-15 seconds of video.

Allowed file type

Channels set restrictions on the types of files they accept.

  • Twitter accepts: GIF, JPEG, PNG, WebP, MP4 & MOV (mobile only).
  • Facebook accepts a large variety of different formats, read from a detailed list of video types here.
  • Instagram recommends: JPEG, PNG, MP4 and H.264 Codec.

If you have reviewed the details above and you are still having trouble please get in touch:

  • Lexer Support live chat in the Lexer platform.
  • Email Lexer Support.