Troubleshooting Identify

This page is dedicated to helping you troubleshoot any errors you may be experiencing in Identify. If your problems are not specific to Identify, be sure to read over the fundamental troubleshooting checklist, and our guide tochoosing the best browser.

Troubleshooting for Identify

For any troubleshooting required related to Tribes, Attributes and Identities.

My Tribe can not be deleted

When trying to delete a Tribe, you will see an error saying “This tribe cannot be deleted because it is in use by the following objects:”. This happens because the listed objects are using your Tribe and requires some attention before you can delete it. This error prevents you from accidentally deleting Tribes that your team members may use - it requires you to seek out where it is being used, and remove it from each use manually. Once this is complete, you may delete your Tribe.

If you have reviewed the details above and you are still having trouble please get in touch:

  • Lexer Support live chat in the Lexer platform.
  • Email Lexer Support.