Service with Lexer
Learn Lexer's home to help you deliver world-class customer care across email, Facebook, Twitter and Instagram.
Getting Started Guides
Common tasks of service teams
How to find a customer conversation in Engage
How to find historical engagements with your customers
Collect customer information for better service
Learn how to add Surveys and Customer Authentication Forms into your work flow.
Measure the quality of your service using NPS
Learn how to interpret NPS data in a way that will help you understand the quality of your teams service.
Learn how we group multiple messages from the same author to streamline your workflow.
Learn how we automatically reroute customer replies to the right agent when they are online.