Facebook Pages

Connect your Facebook Pages

You can integrate your Facebook Business Page with Lexer, enabling Lexer to consume all posts, comments, and messages made by, and sent to, your page. In this article we’ll show you how to integrate your account for the first time, and how to re-integrate your account, should it become disconnected.

Integrating your Facebook account

When integrating your Facebook Page, you will be prompted to login using your personal account. This is completely normal. You will require your personal account to be linked to the Facebook Page you’d like to integrate, with Administrator permissions.

First, ensure you’re logged in to your brand’s Facebook Page on a separate tab, in the same browser as you’re using for Lexer. Next, navigate to Lexer Integrate, and you’ll see a range of supported integrations. We’re going to select Facebook.

Click the Facebook integration button.

Enter your personal Facebook details, and login.

You will be prompted to decide which pages Lexer will be given access to. Make sure you select any that you would like to monitor. You can then review what Lexer permissions are being provided.

Once integrated, Click Got it on the confirmation page.

1. Using the dropdown, select all Groups that need access to these accounts.
2. Click Save integration.

Your page will now be fully integrated, and we will start consuming all content produced by, and sent to the pages. You can continue to monitor the status of your integration from this page, and we’ll alert you via email should the integration become disconnected.

Meta Business Suite permissions

The last step to make sure you have the full functionality of the Facebook integration is to provide full access to the staff members that will manage the integration. If they will need to reintegrate the account or change any settings relating to the integration, its probably a good idea to provide them with these permissions. To be able to do the following steps you will need to have Meta Business Suite admin access.

        1. Login to your Meta Business Suite.

        2. Click on the All tools hamburger icon on the left side of the page.

        3. Click on the Settings tool.

        4. Once you've opened up settings, click on People.

        5. Click on the user you want to provide the relevant settings.

        6. Finally, provide the user Full control and Save.

Re-integrating your accounts

Sometimes we can lose connection to your accounts due to a change of password, or another easy to fix problem. We’ll alert admins by email as soon as this happens, and ask them to follow a few quick prompts to reconnect. All users can check the status of their integrations at any time via a colored status symbol in Integrations. Re-integrating your account is done from the specific account Facebook column.

Monitoring public Pages

Lexer consumes content from many public Facebook pages, but not all of them. New Facebook content is created every second, and so to ensure we provide our clients with content relevant to them, we monitor specific Pages that are relevant to their brand, or topics of interest.

Through Integrate, you can monitor up to 15 public Pages on behalf of your integrated Page.

1. Open your Facebook integration.
2. Select the account the Pages relate to.
3. Add your Pages as a full URL, for example https://www.facebook.com/CampLexer, and click the + button or hit enter/return to save.

Important things to note about monitoring Facebook Pages

• We’re unable to monitor Facebook Groups or Events.
• When a Page is added, we’ll be able to retrieve the last 24 hours, and then consume all content moving forward.
• Monitoring a Facebook Page ensures we capture as much content as we possibly can. However, if activity volumes on a Page are too high, there’s a chance that not all its public content will arrive in Lexer, as Facebook can only send us a limited amount of data at a time.

That's a wrap!

You're all set, you should now have integrated your Facebook Business Page with Lexer to capture all posts, comments, and messages relevant to your brand. Lexer will continuously monitor your page's content for valuable insights and notify you of any disconnections. Unleash the power of social media monitoring with Lexer and stay connected to your audience. If you find yourself feeling stuck or confused along the way, don't worry! Just reach out to Lexer Support via the chat bot in the bottom right on your browser, and we'll be more than happy to assist you. You've got this!