Corporate networks

How to ensure Lexer runs smoothly on your work network

As Lexer's products are web-based applications, meaning that your access is made via a web browser, our applications are sometimes not considered trusted by firewalls, and this may be an issue if you're just getting started with Lexer. This article will help you navigate this problem and ensure Lexer runs smoothly on your work network

Network problems

When Lexer’s data reaches the web browsers on your work network (be it your desktop or your mobile) it is often filtered by your organization’s corporate firewall. Your firewall governs which websites and services are trusted or secure. As Your network has never accessed us before, and is still unsure about who we are and what our applications do, we may not be trusted.

Symptoms of network issues include the platform not loading, images not displaying, fonts not loading, searches taking a considerable amount of time or failing, and regularly seeing errors.

How to fix these problems

A common resolution to these issues is to ask your IT Admin to whitelist our domains and the domains of the tools we use to build Lexer. Below is a comprehensive list:

Product

  • *.lexer.io
  • *.pubnub.com
  • *.pndsn.com
  • *.okta.com
  • d2vsj94m6uwrah.cloudfront.net
  • lexer-dashboard-exports.s3.amazonaws.com
  • s3-ap-southeast-2.amazonaws.com/lexer-dashboard-reports
  • s3-ap-southeast-2.amazonaws.com/lexer-dashboard-assets
  • lexer-dashboard-exports.s3.ap-southeast-2.amazonaws.com
  • 149bd6o2zb.execute-api.ap-southeast-2.amazonaws.com

Fonts & Charts

  • fonts.lexer.io
  • source-assets.lexer.io
  • fonts.googleapis.com
  • fonts.gstatic.com
  • *.mapbox.com

Support

  • *.intercom.io
  • *.intercomassets.com
  • *.intercomcdn.com
  • *.google-analytics.com
  • *.mxpnl.com
  • *.mixpanel.com
  • *.newrelic.com

Network, trusted

That's all it takes to fix firewall problems. If your IT department would like more information then please ask them to email Lexer Support at [email protected] and we will work closely to ensure that your access to Lexer is uninterrupted.