Changelog

See what the team has been working on. Here you'll find the latest updates about what's new, improved, and fixes to our CDXP.

Lexer Segment: Faster, smarter, more tailored
October 30, 2024
Marketing
📈 Improved

We’ve made exciting updates to Lexer Segment. Creating high-value segments for insight and 1:1 personalization is easier, quicker, and more tailored. https://learn.lexer.io/docs/segment-overview

  • Smarter. Easily explore all available sources, attributes, events, and segments.
  • Favorites. Access your go-to attributes instantly with just one click.
  • Faster. Enjoy faster response times for rapid data-driven insight.
  • Presets. Start with essential attributes for consistent customer analysis.
Emarsys: Segment ID
October 25, 2024
Marketing
📈 Improved

Our Emarsys integration now includes a segment ID custom field on profiles fetched from Emarsys, capturing the IDs of Emarsys segments each profile belongs to. https://learn.lexer.io/integrations/emarsys

Identify resolution: New job
October 25, 2024
CDP
🌟 New

The updated CDE-based Identity Resolution job offers improved stability with an up-to-date Databricks Runtime, centralized configuration storage, and visibility into job statistics through the Logs UI. It also now supports id_type in the identity resolution process.

Event Search: Added currency values
October 11, 2024
CDP
📈 Improved

Event Search now supports currency values on orders, improving activations with platforms like Braze that require currency data for purchases.

Write API: Product inventory and availability
October 11, 2024
CDP
📈 Improved

The Write API now supports inventory and availability details on product entities, enabling you to power the Lexer Product Recommender with your own product data. https://learn.lexer.io/api-documentation#tag/Products

Emarsys, Braze: Improvements
October 11, 2024
Marketing
📈 Improved

Emarsys integration upgraded to more efficiently pull data from Emarsys into the Lexer CDXP. https://learn.lexer.io/integrations/emarsys

Braze integration will now automatically consume all “currents” streams from Braze after configuring the data transfer bucket. https://learn.lexer.io/integrations/braze

Integration tap improved to better handle server errors from their sources.

Lexer Activate: bug fixes
October 11, 2024
Marketing
🐛 Fixed

Activate now has more specific error messages, replacing the “Activation timed out” message with more specific descriptions. We also resolved an issue from the recent Activate UI update, ensuring accurate display of the selected external audience for all activation types.

Lexer Activate: New workflow, more features, better personalization
September 30, 2024
Marketing
📈 Improved

Activate has received a major refresh - with a sleek new look, new features, and improved performance that will take your audience activation and marketing personalization to the next level. https://learn.lexer.io/docs/activate-overview

  • Fast and initiative workflow to help turn high-value segments into revenue generating audiences.
  • Automatically update audiences across all channels daily.
  • Generate A/B spits, and control groups for testing and measurement.
  • Measure the impact with audience and customer attribution.
  • Support for email, SMS, social, display, SFTP, S3 and more.
Event search: More custom event types
September 27, 2024
CDP
📈 Improved

Event search now supports more custom field order types. e.g. dates, numbers, and arrays.

Google Ads, Emarsys, Klaviyo: Integration improvements
September 27, 2024
Marketing
📈 Improved

Google Conversions API (CAPI) upgraded to v16. https://learn.lexer.io/integrations/google-offline-conversions

Emarsys integration upgraded to better handle empty exports. https://learn.lexer.io/integrations/emarsys

Klaviyo integration error messaging upgraded to now identify if a segment ID is invalid. https://learn.lexer.io/integrations/klaviyo

Activation configuration: Bug fix
September 27, 2024
Marketing
🐛 Fixed

Resolved an issue to ensure activation configurations remain stable, even when edited immediately after saving.

me&u and Campaign Monitor: Improvements
September 13, 2024
Marketing
📈 Improved

Mr Yum and Mr Yum Connect integrations are now me&U and me&u Connect. https://learn.lexer.io/integrations/mr-yum

Improved me&u Connect authentication reliablity. https://learn.lexer.io/integrations/mr-yum-connect

Improved Campaign Monitor integration reliability. https://learn.lexer.io/integrations/campaign-monitor

Criteo: API upgrade
September 13, 2024
Marketing
📈 Improved

Updated Criteo integration to the latest API version 2024-07 https://learn.lexer.io/integrations/criteo

Product Recommender: Improved joining logic
August 30, 2024
CDP
📈 Improved

Improved the way the Lexer Product Recommender model joins product level data with transactional data. The recommender is now able to join on multiple IDs, product_id, or sku. https://learn.lexer.io/docs/predictive-attributes

Product Recommendations: Improved predictive logic
August 19, 2024
CDP
📈 Improved

Improved AI-powered predictive analytics and product recommendation logic deployed. Results are now more relevant, timely, and useful. https://learn.lexer.io/docs/predictive-attributes

Plus we introduced eight new adjustable settings to help fine-tune and customize recommendations for each client. Options include: Recommendations per profile, Product price, Product name, Recency, Status, Previously purchased, Stock level, and Returns. https://www.lexer.io/blog/more-insight-and-personalization-introducing-improved-predictive-product-analytics

Write API, Build Index, Schema improvements
August 16, 2024
CDP
📈 Improved

Increased Write API payload limit, increasing bulk importation of data. https://learn.lexer.io/api-documentation

Improved Build Index stability, reducing errors. https://learn.lexer.io/docs/how-data-is-ingested-into-the-cdp

Added automated format validation to schemas. https://learn.lexer.io/landing-page/lexer-data-specification-lp

Criteo, Dotdigital, Mailchimp, Klaviyo: Improvements
August 16, 2024
Marketing
📈 Improved

Upgraded Criteo API to version 2023-07. https://learn.lexer.io/integrations/criteo

Improved DotDigital integration to better handle errors when removing contacts from address book. https://learn.lexer.io/integrations/dotdigital

Improved Mailchimp integration to handle JSONDecodeError errors. https://learn.lexer.io/integrations/mailchimp

Improved Klaviyo integration to better handle server errors. https://learn.lexer.io/integrations/klaviyo

Forms: New Date of Birth option with dynamic age validation
August 9, 2024
CDP
🌟 New

Forms now supports “Date of Birth” question types that map responses to the standard Date of Birth attribute. Supports multiple forms all writing to this single attribute, improving data quality. https://learn.lexer.io/docs/create-build-and-design-forms

Forms now supports dynamic age-validation on “Date” and “Date of Birth” questions, allowing you to restrict form submissions to customers over a certain age. https://learn.lexer.io/docs/using-conditional-logic-and-validation-for-forms

APIs: Improved documentation
August 9, 2024
CDP
📈 Improved

Improved our public API reference documentation. Better descriptions, more clarity, easier to follow. https://learn.lexer.io/api-documentation

Salesforce Marketing Cloud: More activation option support
August 9, 2024
Marketing
📈 Improved

Added additonal support for "integer" columns in the Salesforce Marketing Cloud data extension activation. In addition to the existing “float” columns support. https://learn.lexer.io/integrations/salesforce-marketing-cloud

Klaviyo: Create a new list
August 9, 2024
Marketing
📈 Improved

The Klaviyo integration now has the option to create a new list as part of your audience activation. https://learn.lexer.io/integrations/klaviyo

Klaviyo: Upgraded to v3 API
June 21, 2024
Marketing
📈 Improved

Upgraded to the latest Klaviyo API, v3. This update is automatically applied to all client hub who have Klaviyo integrated. Preliminary indicators show that speed of inbound profile enrichment and outbound activation jobs have both increased, with some up to twice as fast. https://learn.lexer.io/integrations/klaviyo

Campaign Monitor: New send events
June 21, 2024
Marketing
📈 Improved

The Campaign Monitor integration now supports email send events and includes campaign information on send, open, and click events. https://learn.lexer.io/integrations/campaign-monitor

Respond: Bug fix
June 7, 2024
Service
🐛 Fixed

Respond: we fixed a bug causing public Facebook Comments from appearing as deleted.

Datasets: Filtering and Alphabetical Datasets
June 7, 2024
CDP
🌟 New

The Dataset list can now be filtered and is sorted alphabetically. https://learn.lexer.io/docs/dataset-management

Shopify: Import Inventory data
May 27, 2024
Retail
🌟 New

The Shopify integration now allows Inventory data to be imported into Shopify Datasets. https://learn.lexer.io/docs/dataset-management

My Guest List: Improved notifications
May 27, 2024
Marketing
📈 Improved

Disabled the checking of disconnections for My Guest list. This reduces the number notifications in a client’s inbox. https://learn.lexer.io/integrations/myguestlist

Facebook API upgraded
May 10, 2024
Marketing
🌟 New

The Facebook marketing activation and CAPI integration have been updated to version 19 of the Facebook Marketing API. This Facebook CAPI integration will now send order ids (if available) as event_id in CAPI events. This enables Meta to automatically de-duplicate server and pixel events provided that the pixel is configured with a matching event_id.

SFTP: Bug fix
May 10, 2024
CDP
🐛 Fixed

Fixed a bug in the SFTP activation related to Attrs key error.

Emarsys: A/B testing bug fix
April 12, 2024
Marketing
🌟 New

Want to delve deeper into your campaign audiences from Emarsys, now you can with a more granular ability to differentiate audiences sent from Emarsys. Emarsys A/B testing campaigns for example were being recombined when sent to the Hub. We have adjusted this so all audiences have distinct names that differentiate them from one another in the Hub. Read more about this update and how these A/B splits are presented in the Hub in our Emarsys Learn article.

DotDigital: New data field
April 12, 2024
Marketing
🐛 Fixed

DotDigital activations will no longer automatically generate a new data field based on the activation's audience tag name. This change was made due to DotDigital's new restriction on the number of fields allowed per account, which affects the number of activations from Lexer.

Facebook CAPI: now supports order ID
April 12, 2024
Marketing
🌟 New

The Facebook Conversions API (CAPI) integration now supports including an “order_id” in the events sent to Meta. This includes order IDs which help Meta match to or de-duplicate events. https://learn.lexer.io/integrations/facebook-online-conversions

Emarsys: Unopened or clicked campaigns
April 12, 2024
Marketing
🐛 Fixed

Our Emarsys integration now supports loading Campaigns that are sent but not yet opened or clicked into the Campaign Event Attributes.

Activity: Bug fixes
March 29, 2024
Marketing
🐛 Fixed

We fixed a bug preventing you from seeing the filtered list of NPS responses.

Attentive: Bug fixes
March 15, 2024
Marketing
🐛 Fixed

Fixed processing of Attentive campaign names that appear under the “SMS Campaigns Sent” and “SMS Campaigns Clicked” attributes.

Contact: Edit queues more easily
March 1, 2024
Marketing
🌟 New

Editing queues just got a whole lot easier! You can now edit your queue directly from the Contact workflow instead of needing to navigate to Segment. This is a huge time saver when you’re still figuring out the brief and details of you’re workflow. Once edited, your contact workflow will automatically regenerate any existing messages using your updated brief/configuration.

Google CAPI: Upgraded Google's API
March 1, 2024
Marketing
🐛 Fixed

We have upgraded Google's API version to version 14.

Facebook Ads: Bug fixes
March 1, 2024
Marketing
🐛 Fixed

Fixed a bug with the integration of Facebook Ad accounts that prevented some users who had “non-owner” access to at least one other Ad account from connecting the accounts they did own.

Attentive: Bug fixes
February 16, 2024
Marketing
🐛 Fixed

Fixed several issues that were preventing the Attentive activation from working properly. The Attentive activation is now more robust and every SMS subscribed profile imported from Attentive should now have a mobile/phone attribute.

Google Ads: Bug fixes Copy
February 16, 2024
Marketing
🐛 Fixed

Clients will now receive less account disconnection emails from the Google Ads integration.

Contact: Reports launched 🚀
February 16, 2024
Marketing
🌟 New

Contact reports have been launched! 🎉 Measure the impact of proactively engaging customers with Lexer’s AI Messaging tool. Understand your team’s activity (messages sent, active users) and the impact to revenue (conversion rate, sales generated, revenue per message sent).

Google Ads: Version update
February 2, 2024
Marketing
🌟 New

Updated the Google Ads API version: We have added additional terms and condition into Google Ads activation and upgraded Google Ads to use version 15. If you have a Google Ads integration, you will need to accept Google's new terms within the Hub.

Serve: QR code POS profile lookup
January 19, 2024
Retail
🌟 New

Serve now makes it easier to look up customers in your Point of Sale (PoS) system. You can now click the QR Code icon in the top left corner of the profile page to view a QR Code that is scannable by most Barcode scanners. Scanning this QR Code will enter the customer’s email address into your PoS system for easy lookup.

Serve reports: Serve team engagement
January 19, 2024
Retail
🌟 New

We added a new “Surveys Conducted” chart to the Serve Team Engagement report. This chart counts the number of form submissions completed by each Serve form configured in this hub. It helps managers and head office understand which surveys are being used by their retail staff and the number of profiles that have been updated with new information collected in these surveys.

Serve: Conversion report launched 🚀
December 15, 2023
Service
🌟 New

Serve Conversion Report has been deployed! Serve Conversion reports will empower you to measure the effectiveness of your sales performance and understand how retail store teams are serving their customers using different benchmarks eg. conversion rate, total orders etc.

Serve report: Improvements
December 15, 2023
Service
📈 Improved

Serve reports now have the ability to filter by:

  • Team
  • Location

These filters persist across report pages. You can also now use the URL to share reports. Anonymous visits are included on reports by inferring the client from the customer or the store location.

LiveRamp: Timestamp
December 15, 2023
Marketing
🌟 New

Our LiveRamp integration now appends a timestamp to the exported file name to LiveRamp. This should result in quicker processing of these files by LiveRamp.

Serve: Reports launched 🚀
December 1, 2023
Service
🌟 New

Total Vistors and Team Engagement Serve reports have been added to the Hub 🚀

Measure and understand how retail store teams engage with their customers using our clienteling product Serve. We have a serve article outlining how these reports work 👉 here.

Braze: Uppercasing Email SHA
December 1, 2023
Marketing
🌟 New

Added a new feature to the SHA256 “transformer” in Activate that allows any attribute to be uppercased before being hashed. This allows Activate to better support custom hashing strategies for things like email addresses.

Lexer schemas: Updates to the example data
November 17, 2023
CDP
📈 Improved

Updated the example data in the lexer-schemas repository to demonstrate how to use the required email_id field in the email marketing event schemas.

Segment: Improved loading speed
November 3, 2023
CDP
📈 Improved

We've improved the loading speed when you first open Understand > Segment. We’ve optimised how we retrieve all of the segments in your hub so it’s lightning fast ⚡️.

Integrations: Email notifications
November 3, 2023
Marketing
🐛 Fixed

We ✨fixed✨ an issue preventing email notifications from sending when integrations become disconnected.

Facebook pages: Disconnection status
November 3, 2023
Marketing
🐛 Fixed

We encountered an issue in how we check the connection status of Facebook pages, this has been ✨fixed✨. Our status check was looking for a permission that no longer exists, which caused a number of pages to incorrectly appear as disconnected.

Twitter: Issues responding
November 3, 2023
Service
🐛 Fixed

We fixed an issue preventing users from responding to Forms in Twitter message conversations. This impacted messages consumed using the new V2 integration.

Team: Duplicate groups
November 3, 2023
CDP
🐛 Fixed

We fixed an issue causing duplicate groups to appear on users in your team.

Lexi: General bug fixes
November 3, 2023
CDP
🐛 Fixed

We made a few improvements to how Lexi presents errors and tooltips.

Klaviyo: Subscription status
November 3, 2023
Marketing
🌟 New

A new subscription status for Klaviyo has been rolled out.

DotDigital: Unsubscribing profiles
November 3, 2023
Marketing
🌟 New

You can now activate a list that will Unsubscribe clients from your DotDigital address book making it way easier to keep your address book up to date.

Datasets: Bug fix
November 3, 2023
Marketing
🌟 New

There was an issues showing when navigating Datasets as it was loading. This has been ✨ resolved ✨.

DotDigital: Address book
October 20, 2023
Marketing
🐛 Fixed

We've added an additonal activation option that lets you maintain, append, or remove profiles with DotDigital "Address Books". https://learn.lexer.io/integrations/dotdigital

Forms: Colors and Files
October 6, 2023
Marketing
📈 Improved

Two form improvements have been rolled out 🚀: 

  1. We've added a new colour option in the Design settings to color question inputs 🎨 This has resolve an issue some clients were having where inputs were not visible if brand/background colours are the same.
  2. Exporting form responses as a CSV didn't include information about files submitted with the form. This has been ✨fixed✨ File attachments received in form submissions are now shown in the CSV Export.
Listen: Increased search range
October 6, 2023
Marketing
📈 Improved

We increased the searchable date range from 90 to 95 days 🔍 This allows you to query conversations across an entire 3 month period!

Datasets: Payloads are now interactive
October 6, 2023
CDP
🌟 New

Datasets introduces an interactive view for individual records payloads. This feature streamlines the process of delving into extensive or intricate events, helping you quickly locate the specific field you need.

Lexi: Beta access
October 6, 2023
Marketing
🌟 New

We gave our clients beta access to Lexi Insights in Segment and Track. Reach out if your want to join the Beta program.

Forms: Class names added for questions and improved mobile scalability
October 6, 2023
Marketing
📈 Improved

To make it easier for users to add custom CSS, we've added additional class names for each question that they can use to target specific questions. These class names will be applied to the top level card, elements inside can be targeted using CSS. Check out the Learn article to read more about it.

We have also way scale questions display when resized on mobile devices.

Forms: Radio inputs bug
October 6, 2023
Marketing
🐛 Fixed

We fixed a presentation bug that made it appear as though radio inputs were not selected.

Mr Yum: Re-connection fix
September 9, 2023
Marketing
🐛 Fixed

✨Fixed✨ the account reconnection process for the Mr Yum Connect tile. The tile was creating new accounts rather than updating the tokens for the existing accounts.

Logs: Improved table UI
September 9, 2023
Marketing
📈 Improved

Enhanced the Logs user experience with a subtle update that now seamlessly refreshes the table when new logs arrive or an existing log changes state. A nice little UI improvement.

Schemas: Improved csv_to_ndjson examples script
September 9, 2023
Marketing
📈 Improved

In the "csv_to_ndjson" example script within Lexer-Schemas, we've introduced enhanced support for CSV files that commence with UTF "BOM" characters. This improvement particularly benefits CSV files exported from applications like Excel.

Listrak: Large backloads are now possible with Listrak
September 8, 2023
CDP
📈 Improved

Improvements have been made to the Listrak integration to allow much larger backloads of data via the back-end.

DotDigital: Number of calls reduced
September 8, 2023
CDP
📈 Improved

To make sure we are in line with DotDigital requirements, and avoid rate limiting, the number of calls made has been reduced.

Bronto: Retired
August 25, 2023
CDP
🌟 New

The Bronto integration has been retired.

Datasets: Country field updated
August 25, 2023
CDP
📈 Improved

The [.code]country[.code] field on Customer records in datasets now also supports countries encoded in ISO 3166-1 alpha-3 (e.g. “AUS”, “NZL”, “USA”, “SGP” etc).

CDP: Currency symbols have been updated
August 25, 2023
CDP
📈 Improved

We've updated how currency symbols are displayed in Segment, Compare, Track.

Logs: Data monitoring logs launched 🚀
August 25, 2023
CDP
🌟 New

We've released a brand new feature, ✨Logs✨. Data monitoring in the Hub just became even easier with Logs. It offers a quick overview of your data loading and processing log statuses. But Logs isn't just for monitoring; it's a valuable troubleshooting tool too, ensuring faster issue resolution with our Lexer team. Prepare to revolutionize your data management experience!

Smart search: Brand added as a new default field
August 25, 2023
CDP
🌟 New

Added “brand” as a default field for Products in Smart Search.

Forms: Pre-fill form details with hidden fields
August 11, 2023
Marketing
🌟 New

Users can now send forms to customers containing hidden fields in the form URL 🚀

  • Removes the need to ask for known information such as the email address.
  • Learn more here
Segment: Search logic improvements
August 11, 2023
Marketing
📈 Improved

We’ve improved the search logic in the attribute picker to better match and display what you’re looking for!

  • Attribute matching and sorting has been improved to better match your keywords
  • We increased the number of Matched Attributes to improve discoverability
Compare: Reduced whitespace between elements
August 11, 2023
Marketing
🐛 Fixed

We ✨fixed✨ an issue causing the Attribute Comparison in Compare to have a too much space between components.

Datasets: Clear data and Load data buttons added
August 11, 2023
CDP
🌟 New

New buttons have been added to Datasets to allow you to clear and load data.

  • Clear Data: Starts a job that will remove data from the dataset, the dataset itself wont be deleted. This may take up an hour and can't be undone.
  • Load Data: Begins a job that will load new profile data to your dataset. This may take up an hour. Once you start you can't re-run it until finished.
Shopify: Huge speed improvement 🚀
August 11, 2023
CDP
📈 Improved

Implemented an enormous speed improvement for our Shopify integration. We are now able to backload 5.5M orders in 5 days. This was accomplished by removing the dependency on the "transactions" stream that involved making an individual GET request for every single order in the "orders" stream.

Shopify: Updated store name attribute
August 11, 2023
CDP
🐛 Fixed

Implemented a new Store Name attribute for Shopify because Shopify deprecated the previous attribute

Emarsys: Bulk import update
August 11, 2023
CDP
🧰 Under the hood

Added a capability to the Emarsys integration to allow bulk imported contacts to be pulled into Lexer.

Forms: File Upload question added
July 28, 2023
Marketing
🌟 New

Users can now add File Upload questions to capture files (images, pdfs etc) in their forms. Customers can upload a product image, receipt, or other document as part of their forms submission. Users can download these files when viewing the form message in Listen or Respond. Files are not yet accessible in the Form Summary CSV export or as Attributes in Segment.

Forms: Iterative improvements
July 28, 2023
Marketing
📈 Improved

We’ve made a few improvements to our Form Builder!

  • Date questions have been updated with new types of input validation based on before/after logic.
  • All questions updated with more dynamic validation error messages to explain submission errors.
  • Dropdown questions now support ‘other’ option to capture free form responses.
Compare: Improved readability
July 28, 2023
Marketing
📈 Improved

Compare results were being displayed as a profile count. To improve the readability of these stats, this was changed to percentage of the total profile count for the attribute. For example in the data shown above, 53% refers to the 3,648 profiles that are considered high value last year out of a total of 6,932 profiles with this attribute across all time periods.

Compare: Attributes not showing in the attribute picker
July 28, 2023
Marketing
🐛 Fixed

✨ Fixed ✨ an issue preventing some attributes from appearing in the attribute picker.

Respond: Templates not formatting properly
July 28, 2023
Marketing
🐛 Fixed

Fixed an issue causing templates to insert without new line formatting.

CDP: Public Git repository lexer-schemas published
July 28, 2023
CDP
🌟 New

Lexer's [.code]lexer-schemas[.code] Git repository was published 🎉. This repository describes Lexer's public data ingestion API's and will be a great resource for anyone wanting to upload their own data. This repository also contains example Python scripts explaining how to validate your data against the schemas and upload them using the bulk write API.

You can access these schemas in a few different formats:

Facebook: Facebooks API upgraded to v16
July 28, 2023
Marketing
📈 Improved

We have upgraded Facebook APIs across all Lexer products (Activate, Respond, Conversions API) to v16 as part of regular maintenance.

CDP: 12 month Spend Decile attribute updated
July 28, 2023
Marketing
📈 Improved

Improved the 12 month Spend Decile attribute so that it no longer includes profiles with a $0 spend in the last 12 months.

  • These $0 spend profiles were highly skewing the distribution resulting in gaps in the 1-10 spend decile range.
  • This has begun to be rolled out to clients.
  • It will also automatically be applied for any new clients setup from the 27th July 2023 onwards.
Yotpo: Yotpo's API service disruption
July 28, 2023
Marketing
🐛 Fixed

We have backloaded all missing Yotpo data for all clients as a resolution to Yotpo’s API service disruption dated July 14.

WooCommerce: Bug fix
July 28, 2023
Marketing
🐛 Fixed

Some WooCommerce data was missing for some clients. This issue has been ✨ resolved ✨ and all data retroactively updated.

Emarsys: Empty field was causing and error
July 14, 2023
Marketing
🐛 Fixed

We've fixed an error with Emarsys that appears when the data files we receive are empty.

Facebook: The Facebook API was upgraded
July 14, 2023
Marketing
🧰 Under the hood

We've upgraded the Facebook API we use for Conversions to version v16 as part of regular maintenance.

Segment: We've improved search performance 🚀
July 14, 2023
Marketing
📈 Improved

Segment queries are now much faster. Searches in the Segment builder should show summary results in a few seconds. This update has been deployed to all Hubs.

Segment: We've updated the way we display Spend, Count, Orders and Percentage attributes
July 14, 2023
Marketing
📈 Improved

We updated the default display type for Spend, Orders, Counts, and Percentage attributes to show the average value instead of the percentile chart. The goal here is to make it easier to quickly analyse your search results.

Respond: Templates bug fix
July 14, 2023
Service
🐛 Fixed

We fixed an issue causing templates to insert into the rich text editor with incorrect formatting.

CDP: UI bug fix
July 14, 2023
Service
🐛 Fixed

We fixed an issue causing the labels on some tabs (eg in Settings and Respond) to be pushed out of view, cutting off the text.

LiveRamp: Huge speed improvement to Liveramp activation!
June 30, 2023
Marketing
📈 Improved

The LiveRamp activation has had a whopping 30% reduction in median activation time due to some clever improvements to the Elasticsearch. A huge win for any LiveRamp users!

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Customer data specification
Data
Data Specification
Commerce data specification
Data
Data Specification
Marketing data specification
Data
Data Specification
Compliance data specification
Data
Data Specification
Rate limits
Data
APIs
Product imagery
Data
Formatting
Currency conversion
Data
Formatting
Dataset management
Data
Datasets
Chatbot API
Data
APIs
Activity API
Data
APIs
Visualize API
Hidden from nav
Read API
Data
APIs
Lexer Javascript Tag basics
Data
Javascript Tag
Export to CSV
Measure
Listen
Data in Lexer's CDXP
Data
Customer Data
Data source - CRM
Data
Customer Data
Data source - Email
Data
Customer Data
Experian
Data
Partner data
Secure file upload
Data
Customer Data
Segment overview
Understand
Segment
Creating segments
Understand
Segment
Smart Search
Understand
Segment
Export attribute results
Understand
Segment
Contact a customer
Understand
Segment
Fixing a disabled segment
Understand
Segment
Profile tab
Understand
Segment
Lexer's attributes
Understand
Attributes
Predictive attributes
Understand
Attributes
Attribute value types
Understand
Attributes
Compare segments
Understand
Compare
Compare attributes
Understand
Compare
Activate overview
Engage
Activate
Ongoing activations
Engage
Activate
Audience splits
Engage
Activate
A/B splits
Engage
Activate
Control group splits
Engage
Activate
Inbox filtering
Engage
Respond
Ignored Senders
Engage
Respond
Forms for service
Engage
Respond
Workflow states
Engage
Respond
Bulk changes
Engage
Respond
Scheduled replies
Engage
Respond
Message templates
Engage
Respond
Customer profiles
Engage
Respond
Grouped messages
Engage
Respond
Automation rules
Engage
Respond
Redact messages
Engage
Respond
Where do your best customers live? Use geographic insights to maximize media spend and conversion
Grow
Where do your best customers live? Use geographic insights to maximize media spend and conversion
Suppression audiences: How to use them and maximize your media effectiveness
Enrich
Suppression audiences: How to use them and maximize your media effectiveness
Measure campaign effectiveness: Track your KPIs and report on campaign performance
Enrich
Measure campaign effectiveness: Track your KPIs and report on campaign performance
Converting prospects: Acquire customers from your current, engaged prospect base (and save your ad spend!)
Acquire
Converting prospects: Acquire customers from your current, engaged prospect base (and save your ad spend!)
Understanding customer intent: Effective message personalization for buyers who shop outside their gender
Grow
Understanding customer intent: Effective message personalization for buyers who shop outside their gender
Deepen customer understanding: Use third-party data to identify insights for personalized messaging and increased engagement
Grow
Deepen customer understanding: Use third-party data to identify insights for personalized messaging and increased engagement
Basket analysis: Increasing customer lifetime value through targeted product bundling
Grow
Basket analysis: Increasing customer lifetime value through targeted product bundling
Persona building: Personalize your messaging for maximum return on your campaign investments
Grow
Persona building: Personalize your messaging for maximum return on your campaign investments
Driving customer loyalty: Identify, keep, and grow your most loyal customers
Retain
Driving customer loyalty: Identify, keep, and grow your most loyal customers
Increasing customer lifetime value: Upselling strategies
Grow
Increasing customer lifetime value: Upselling strategies
Reactivating lapsed customers: Retention and growth
Retain
Reactivating lapsed customers: Retention and growth
Welcome offer strategies: Using the Hub for analysis
Acquire
Welcome offer strategies: Using the Hub for analysis
Creating customer forms: Best practices
Enrich
Creating customer forms: Best practices
Connecting your MarTech stack with Lexer!
Enrich
Connecting your MarTech stack with Lexer!
Identifying win-back customers using the Second Last Order: Date attribute
Retain
Identifying win-back customers using the Second Last Order: Date attribute
Understanding customers' purchasing habits: Order Sequence filter
Grow
Understanding customers' purchasing habits: Order Sequence filter
Maximizing customer communications in Respond
Retain
Maximizing customer communications in Respond
Using Product Recommendation in the Hub to encourage repeat purchases
Grow
Using Product Recommendation in the Hub to encourage repeat purchases
Encouraging customer loyalty using birthday campaigns
Retain
Encouraging customer loyalty using birthday campaigns
Increasing customer lifetime value: Converting your one-time buyers into two-time buyers
Grow
Increasing customer lifetime value: Converting your one-time buyers into two-time buyers
Collecting zero-party data using Lexer Forms
Enrich
Collecting zero-party data using Lexer Forms
Measuring your data over time with Track
Enrich
Measuring your data over time with Track
UTM Creation Guidelines
UTM Creation Guidelines
UTM Creation Guidelines
Brand Assets
Brand Assets
Brand Assets
GTM guide to creating marketing materials with Lexer
GTM guide to creating marketing materials with Lexer
GTM guide to creating marketing materials with Lexer
How to use the Lexer Form Builder
How to use the Lexer Form Builder
How to use the Lexer Form Builder
Explore our standard integrations
Explore our standard integrations
Explore our standard integrations
Operating a CDP Practice LP
Operating a CDP Practice LP
Operating a CDP Practice LP
LP Sales Enablement
LP Sales Enablement
LP Sales Enablement
Video Training Courses LP
Video Training Courses LP
Video Training Courses LP
Purpose and Mission
Purpose and Mission
Purpose and Mission
Brand & Marketing LP
Brand & Marketing LP
Brand & Marketing LP
Stage 3 - QBRs and Customer insights
Stage 3 - QBRs and Customer insights
Stage 3 - QBRs and Customer insights
Client Onboarding Journey
Client Onboarding Journey
Client Onboarding Journey
Start your CDP Practice
Start your CDP Practice
Start your CDP Practice
Lexer Messaging
Lexer Messaging
Lexer Messaging
Pain point conversations
Pain point conversations
Pain point conversations
Lexer Ideal Customer Profile & Positioning
Lexer Ideal Customer Profile & Positioning
Lexer Ideal Customer Profile & Positioning
Referral Partner Program Overview
Referral Partner Program Overview
Referral Partner Program Overview
Demo Hub Guide
Demo Hub Guide
Demo Hub Guide