Bulk changes
Apply bulk changes to large groups of messages
Apply Bulk Change is a function that can be used within Lexer to apply Classifications, States, and Ownership to one or more messages in Respond and Listen. In this article we'll look at how to use bulk change.
How to bulk change
Whether you’re working in Listen or Respond, the process to apply Bulk Change is the same.
- Action > Apply Bulk Change (found at the bottom of the Deep Dive column within Action).
- Add or remove classifications.
- Specify the workflow state for these messages.
- Specify the assignee for these messages.
- Select the messages to update.
Bulk changes
And that's how to use bulk change messages. If you have any questions, please don’t hesitate to contact Lexer Support at support@lexer.io.
Updated:
July 7, 2024