Email

This integration is in beta

The‍
Email
integration is currently in beta.
As with all beta tests, not everything will be perfect. If you run into any issues, please submit a support ticket.

Connect your Microsoft or G Suite emails for customer service

Lexer supports connecting your email accounts so your team can triage and respond to emails from Respond. Emails can be filtered into your inbox queue alongside social messages from Facebook and Twitter, giving your team a single workflow for all channels.

We can integrate with an email account from any provider, however Microsoft and G Suite are the most commonly connected accounts, so we’ll talk to those in more detail.

Integrating your email account

Navigate to Manage > Integrations and find the Email tile in the list of channels. All email accounts are connected using the same tile, and will require you to enter your email address and password.

Select the Contact and Respond Email tile, click Integrate Email, and enter your email address and password to connect your account with Lexer.

2760

Microsoft accounts

Microsoft emails are the most common type of account connected with Lexer, and can be a little more involved depending on your setup. If your team have a licensed user account for support (i.e. contact@domain.com) and it has a username and password, you can simply integrate this by following the steps below.

Integrating a Microsoft account will prompt you to enter you password from the same popup window. Once you’ve entered your password the popup window will disappear and you will be prompted to save.

Shared Mailboxes

Unfortunately Microsoft does not support directly connecting Shared Mailboxes with third party applications like Lexer. Shared Mailboxes are designed to exist without a username or password, which is what we need to integrate the email account.

Here are two solutions to connect with Lexer:

  1. Convert your Shared Mailbox to a User Mailbox. Assign a user license to this account, and connect it with Lexer.
  2. Replace your Shared Mailbox with a User Mailbox. Create a new licensed user to replace your Shared Mailbox, and connect it with Lexer.

G Suite accounts

G Suite accounts are business email accounts hosted by Google. These differ from Gmail accounts as they are associated with a business and have a variety of team controls and settings. Lexer supports connecting your company G Suite account and requires you to whitelist our application before connecting.

Instructions for whitelisting Lexer in your G Suite account can be found here. Note: you will need to select app type ‘Web application’ and our OAuth2 Client ID is:

1007853794540-mjdilkcuoa8d8tu0lb8aqn6n50kfnjl5.apps.googleusercontent.com.

Next you simply navigate to Integrate, enter your email, password, and save the integration. You’re still able to connect a G Suite account with Lexer without whitelisting, however a warning will appear when you are authenticating. Simply click ‘Advanced’ and ‘Go to nylas.com’ to complete the connection. Nylas is the application we use to connect emails to our platform.

Direction

What direction does the data flow?

Type

Lexer’s integration with this product allows you to pull data into the hub from these sources.

Source method

How the system connects with Lexer.

Destination method

How Lexer connects with the system.

Status

Is this integration live and working?

Full Release

Lexer product compatibility

What Lexer products is the integration compatible with?

Attributes

What attributes are created when integrated with Lexer?

Updated:
September 26, 2022
Did this page help you?
Thank you! Your feedback has been received!
Oops! Something went wrong while submitting the form, for assistance please contact support@lexer.io
Welcome to Lexer!
Fundamentals
Getting started
Our glossary
Fundamentals
Getting started
Integrations
Fundamentals
Setup
My account
Fundamentals
Setup
Manage team
Fundamentals
Setup
Group permissions
Fundamentals
Setup
Classifications
Fundamentals
Setup
Out of the box segments
Fundamentals
Setup
Browser guide
Fundamentals
Security
Corporate networks
Fundamentals
Security
Emergency contact
Fundamentals
Security
Multi-factor authentication
Fundamentals
Security
Single sign-on
Fundamentals
Security
Trust and compliance
Fundamentals
Security
Lexer's Identity Resolution
Fundamentals
Identity Resolution
Troubleshooting tech issues
Fundamentals
Troubleshooting
Error code: 503 Service Unavailable
Fundamentals
Troubleshooting
Error code: 401 Unauthorized
Fundamentals
Troubleshooting
Error code: 403 Forbidden
Fundamentals
Troubleshooting
Troubleshooting Activate
Fundamentals
Troubleshooting
Troubleshooting Respond
Fundamentals
Troubleshooting
Help! My data is missing from the Hub
Fundamentals
Troubleshooting
Understanding APIs at Lexer
Data
Data Onboarding
Providing JSON data to Lexer
Data
Data Onboarding
Providing CSV data to Lexer
Data
Data Onboarding
Upload using SFTP
Data
Data Onboarding
Upload using S3
Data
Data Onboarding
Lexer data specification
Data
Lexer Data Specification
Customer data specification
Data
Lexer Data Specification
Commerce data specification
Data
Lexer Data Specification
Marketing data specification
Data
Lexer Data Specification
Compliance data specification
Data
Lexer Data Specification
Data Formatting and Validation
Data
Getting Started with APIs
Authentication and API token creation
Data
Getting Started with APIs
Rate Limits
Data
Getting Started with APIs
Response codes and common errors
Data
Getting Started with APIs
Product imagery
Data
Getting Started with APIs
Currency conversion
Data
Getting Started with APIs
Lexer’s APIs overview
Data
Lexer’s APIs
Dataset management in the Hub
Data
Dataset management
Chatbox user API
Data
Lexer’s APIs
Activity API
Data
Lexer’s APIs
Visualize API
Hidden from nav
Profile Read API
Data
Lexer’s APIs
Lexer Javascript Tag basics
Data
Lexer Javascript Tag
Lexer Javascript Tag technical guide
Data
Lexer Javascript Tag
Lexer Javascript Tag use cases
Data
Lexer Javascript Tag
dataLayer configuration: Shopify
Data
Lexer Javascript Tag
Customer segment CSV export
Data
Data off-boarding
Export to CSV
Data
Data off-boarding
Data in Lexer's CDXP
Understand
Customer Data
Lexer's attributes
Understand
Customer Data
Attribute value types
Understand
Customer Data
Data source - CRM
Understand
Customer Data
Data source - Transactions
Understand
Customer Data
Data source - Email
Understand
Customer Data
Partner data - Experian
Understand
Customer Data
Partner data - Mastercard
Understand
Customer Data
Partner data - Roy Morgan
Understand
Customer Data
GDPR and CCPA requests
Understand
Customer Data
Upload data files
Understand
Customer Data
File upload API
Understand
Customer Data
Data provision and schemas
Understand
Customer Data
Segment overview
Understand
Segment
Creating segments
Understand
Segment
Smart Search
Understand
Segment
Export attribute results
Understand
Segment
Contact a customer
Understand
Segment
Fixing a disabled segment
Understand
Segment
Profile tab
Understand
Segment
Compare segments
Understand
Compare
Compare attributes
Understand
Compare
Activate overview
Engage
Activate
Ongoing activations
Engage
Activate
Audience splits
Engage
Activate
A/B splits
Engage
Activate
Control group splits
Engage
Activate
Inbox filtering
Engage
Respond
Ignored Senders
Engage
Respond
Forms for service
Engage
Respond
Workflow states
Engage
Respond
Bulk changes
Engage
Respond
Scheduled replies
Engage
Respond
Message templates
Engage
Respond
Customer profiles
Engage
Respond
Grouped messages
Engage
Respond
Automation rules
Engage
Respond
Redact messages
Engage
Respond
Track overview
Measure
Track
Activity overview
Measure
Activity
Team report
Measure
Activity
Cases report
Measure
Activity
Listen overview
Measure
Listen
Searching in Listen
Measure
Listen
Tier filters
Measure
Listen
Boolean search
Measure
Listen
Saved dives
Measure
Listen
Email notifications
Measure
Listen
Twitter data
Measure
Listen
Facebook data
Measure
Listen
Instagram data
Measure
Listen
Visualize overview
Measure
Visualize
Curate feed
Measure
Visualize
Report overview
Measure
Report