InMoment

This integration is in beta

The‍
InMoment
integration is currently in beta.
As with all beta tests, not everything will be perfect. If you run into any issues, please submit a support ticket.

Connect your InMoment account

When you connect your InMoment account, you are connecting to an SFTP hosted by InMoment. This connection will allow you to send customer Segments to InMoment for survey outreach.

You will need to contact InMoment first to setup your SFTP, they will provide you with a username, and password.

Once you've connected your InMoment account, contact Lexer Support (support@lexer.io) to configure your Activation.

Benefits of an InMoment integration

Integrating your InMoment account with Lexer provides a number of benefits, such as:

  • Sync your Lexer Segments with InMoment to instantly append recipients to your survey

Integration in a nutshell

Here's a summary of how InMoment integrates with Lexer:

Direction

What direction does the data flow?

⬜️ Data in: N/A - Lexer does not take data in from InMoment.

✅ Data out: Enriched customer segments ready for activation.

Type

Lexer’s integration with this product allows you to pull data into the hub from these sources.

N/A

Source method

How the system connects with Lexer.

N/A

Destination method

How Lexer connects with the system.

✅ File (SFTP)

Status

Is this integration live and working?

Full Release

Lexer product compatibility

What Lexer products is the integration compatible with?

✅ Activate

⬜️ Compare

⬜️ Listen

⬜️ Respond

⬜️ Segment

⬜️ Serve

⬜️ Track

Attributes

What attributes are created when integrated with Lexer?

N/A

How do I integrate InMoment?

3840
  1. Select the InMoment tile
  2. Click INTEGRATE INMOMENT
  3. Enter the name of the account / SFTP you're connecting
  4. Enter the username and password provided to you by InMoment
  5. Click SAVE INTEGRATION
The final step
Once you've added the details of your InMoment account to the InMoment tile in the Hub, please contact your Success Manager, or Lexer Support (support@lexer.io) to complete your InMoment setup and configuration.

Sending your data to InMoment

InMoment facilitates the delivery and capture of survey results. Through this activation you will be able to instantly append Lexer Segments as recipients of these surveys. If you have a survey ready to go simply include it's unique code in the name of your file (see step 5).

If you are yet to create a Survey, or if you forget to include the survey code in your file name that's not a problem. Once you send your Segment from Lexer, it will sit waiting in the _Ready folder within your InMoment SFTP.

If after sending your audience and including your Survey code you do not see the audience appear, contact InMoment's CX support teams here.

  1. Click ACTIVATE NEW AUDIENCE to get started.
  2. Select the appropriate InMoment config.
  3. Add your Segment(s).
  4. Update the audience name, this will become the name of your file.
  5. Be sure to include your survey's unique code in the file name. When the file lands in the _Ready folder, InMoment will scan for any existing survey codes. If they find a match it should automatically populate the audience with your Segment.
  6. Agree to terms, and click SEND AUDIENCE.
3840

Updated:
September 25, 2022
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