Google offline conversions (beta)

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NOTE

The Google offline conversions API is currently in beta - if you are reading this, thank you for taking the time to test it out for us. ๐Ÿ˜Š

As with all beta tests, not everything will be perfect. If you run into any issues, please let your Success team member know!

Offline conversions allow you to attribute the performance of your online ads to real-world transactions. Google offers retailers the ability to attribute online ads with offline outcomes such as in-store purchases, phone orders, bookings, and more.

Lexer can help you clean, format, and continuously send your offline transaction data to Google so this attribution can occur, increasing the accuracy of campaign performance reporting in your account.

Let's explore how Offline conversion works, what is required to get this configured, and how it is configured in Lexer. Please see Google's documentation for reference here.

How does it work?

Below is an overview of the process, and where Lexer fits in.

  1. A customer views an ad on Google.
  2. The customer then purchases the viewed product/service in store.
  3. Lexer receives the offline transaction, cleans and reformats the data, and stores this against the customer's profile.
  4. Lexer's โ€œGoogle offline conversions APIโ€ integration sends data to Google.
  5. Google intelligently matches sales data to a customer's digital persona.

To put it simply, we will upload all sales data to the Google Ads API, allowing you to better understand the impact your digital ads are having on real-world sales.

As you can see above, Facebook also supports offline conversions. To see how you can connect Lexer with Facebook to measure offline conversions there as well, check out the relevant article here.

Setting up Google offline conversions

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Lexer tip!

To use offline conversions you first need to be whitelisted by Google. Contact your Google representative to be whitelisted for store sale conversions.

To set up Google offline within your Lexer hub, you'll need to gather some information for us.

Before you start, we encourage you to speak with your Lexer Success Manager, to ensure you achieve the right outcomes.

We require:

  1. Your Google Ads account.
  2. The conversion action name (this is something you must set up in Google Ads, you can read how here).

Start by connecting your Google Ads account to the Lexer Hub:

  1. In the Manage > Integrations tab on the Lexer Hub, select Google Ads.
  2. Click Integrate Google Ads.
  3. A popup will appear for you to login to your Google account. Enter your details and log in.
  4. If login is successful your account should appear on the right.

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The final step

Once you've added the details of your Google Ads account to the Google Ads tile in the Hub, please contact your Success Manager, or Lexer Support ([email protected]) to complete your Google Ads setup and configuration.

Setting up your Google offline conversion event set

Next, you can set up offline conversions by linking it with your offline event set by providing the conversion action name from Facebook.

You can find a list of your Conversion Actions (and their names, which you need to provide) in Google Ads by searching for โ€œConversionsโ€ using the search button at the top. For more information, refer to the article linked above.

  1. Continuing with your integration set up, click New Offline Event Set.
  2. Another sidebar will appear on the right. Specify:
    1. The activation name.
    2. The Dataset. This should be the data set that holds your transaction data. if you have multiple datasets, you should set this to your first-party data.
    3. Your conversion name (please ensure this is identical to the conversion action name on Google Ads - see instructions above).
    4. Check the identifier fields you wish to send to Google. It can be any combination to identify a customer, but there must be at least 1 field ticked. We recommend including at least Email.
  3. Check the Run Activation Daily check box (we recommend doing this until you no longer need the event set).
  4. Save the configuration. The activation will start to run. Once complete, the data will be pushed to Google Ads.

If you run into any issues, you can contact our Support team ([email protected]).

And thatโ€™s it! Youโ€™re ready to go with your Google offline conversions.


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