Connect your Criteo account with Lexer

Criteo is an ad re-targeting platform where you can maintain persistent suppression or targeted lists to deliver the right ad, at the right moment, based on your customers’ engagement.

This article will walk you through how to set up your Criteo account and explain what a Criteo activation is.

Benefits of a Criteo integration

By connecting your Criteo account with Lexer, you permit Lexer to create new Audiences, and append to existing Audiences in Criteo. You can also:

  • Send customer lists using customer emails or device IDs (hashed).
  • Maintain persistent suppression segments in Criteo.
What direction does the data flow?
⬜️ Data in: n/a
✅ Data out: Enriched customer segments ready for activation.
Lexer’s integration with this product allows you to pull data into the hub from these sources.
✅ Ad network
Destination method
How Lexer connects with the system.
Is this integration live and working?
✅ Full release
Lexer product compatibility
What Lexer products is the integration compatible with?
✅ Activate
⬜️ Compare
⬜️ Listen
⬜️ Respond
⬜️ Segment
⬜️ Serve
⬜️ Track

How do I integrate my Criteo account?

  1. Criteo Apps are created in the Criteo interface:
    1. To get your credentials you need to create a Criteo account and then create an Organization and an App within the Developer Dashboard
    2. Learn how to create an Organization and an App in these related articles Create your organization and Create your app
  2. Once the new app is created, you will need to copy the credentials into the Hub as a new integration.

To add this new integration to your hub, navigate to Manage > Integrations.

  1. Scroll down through the integration tiles until you find the Criteo tile. Click on the Criteo tile.
  2. Then click Integrate Criteo.

A separate screen will appear asking you for your Criteo account credentials. Enter your Criteo login username and password and click Log in.


From here you will need to set the permissions for the Lexer app. You need only give us MANAGE permissions for the AUDIENCE parameter. Once completed it should look something like this.


Click OK and you will be redirected back to Lexer Integrate.


The final step

Once you've added your Criteo account credentials to the Criteo tile in the Hub, please contact your Success Manager, or Lexer Support ([email protected]) to complete your Criteo set up and configuration.

What is a Criteo activation?

The Criteo activation in Lexer allows you to securely send and update hashed email records, or Device IDs (both MD5, and SHA256) from Lexer to Criteo, and store them as audiences in Criteo as a secure PII to Cookie match table. Criteo then targets those cookies across the internet.

Every time an audience (Segment) in Lexer matches cookies stored in Criteo, you’re now given the power to target the corresponding emails or device IDs captured through Criteo. The beauty of this is that Lexer gives you the ability to create audiences that auto-update, so your lists will be updated as customers enter and leave your Segment.

For example, if someone were to browse your site on their smartphone, the device ID could be captured, and stored in Criteo. This same device ID could be captured in Lexer, and be automatically included/excluded in such audiences as “returning visitor”, “cart abandoner”, or “one time purchaser”, as their device ID is tracked throughout their online journey. Once the Lexer audience is received and matched in Criteo, you could then use this to target these audiences with relevant ads and opportunities, such as “upcoming sale”.

Criteo terminology

ListA collection of users, and the information you have on them. A user can belong to many lists, and these will be your primary tool in segmentation within Criteo. For example, your “High Value” user list contains those with a spend value over X.
Device IDUsed to identify devices for users who use multiple devices to navigate across various websites.
PII & Cookies Read more about this here

How do I activate to Criteo?

First, head over to Lexer Segment and build your Segment. Once your Segment is ready, and your activation has been created, head to Lexer Activate.


Navigate to Engage > Activate.

  1. Click New activation.
  2. Select the appropriate Criteo account for this Activation, in our example above this is "test activation".
  3. Add your Segment. At the bottom of the segments section you will see the number of profiles in your segment.
  4. Update the Activation name (if necessary).
  5. Confirm whether you want to "Create a new list" or "update an existing list" on Criteo.
    1. Check the Ongoing Activation box if you want this activation to run daily, and check the Notify me box if you wish to be notified when it runs.
    2. You can also uncheck the box Notify me when this activation is run if your would prefer not to be notified.
  6. Check the appropriate audience action. In most cases, you’ll want to maintain your audience.
  7. Determine whether you would like to Append activation name to included profiles. Again, in most cases, you'll want this ticked.
  8. Agree to terms and click Send Audience.
  9. Click Run activation to begin the new activation.

Set and forget – auto-updating audiences

Lexer Activate permits you to automatically update your audiences within Criteo. With this selected, Lexer will add or remove customers from your audience as customers enter and leave your Segment.

Reintegrating a Criteo account

  1. Navigate to Manage > Integrations in the hub.
  2. Find, and click on, the Criteo tile.
  3. Identify, and click on, the current integration channel you need to reconnect.
  4. Click on Disconnect, click disconnect again when prompted.
  5. Navigate, and login, to your Criteo account.
  6. Click Revoke access, next to your Lexer account on the consent dashboard. Click Revoke again when prompted.
  7. Navigate back to the hub. From here you can integrate your account again.

What next?

That's all for your Criteo set up! The moment your activation has been confirmed as sent in Activate, you’ll see records begin to update in Criteo. We’ll send you an email to let you know once an audience has been sent — the time this takes will vary, depending on the size of the audience. If you have a trouble setting up, please don't hesitate to reach out to support at [email protected]